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limber-invoice-flow

Project: limber
Services: UI/UX Design, Visual Design, Web Design
Year: 2019-2020

Revolutionising the limber app

The limber app empowers hospitality gig workers to work in a flexible way, so that they can live their best lives. As Lead Product Designer at limber, I worked across product design and marketing, overseeing the whole design output of the company – with the ultimate goal to help people rethink the way they work and hire.

Designing for the limber iOS App, the limber Android app and the web app, I have built and maintained a design system and redesigned the User Interface while iterating on the User Experience of the existing features and designing new features. I have also redesigned the website and created a series of digital illustrations to be used in product and marketing.

Speaking of the product, the main features I have worked on while at limber are:

  • an improved onboarding flow for workers
  • a profile builder for users with multiple skills
  • a new dashboard view for workers and improved navigation (see case study below)
  • new and improved notifications
  • a new verification flow
  • a points scheme to earn equity
  • a new feature to create and send contracts and invoices to hirers
  • improved UX for the hirer app
It's been an intense experience that I have truly enjoyed and has taught me a lot about quick iteration and experimentation in design.

Software used: Sketch, Balsamiq, Invision, Adobe Creative Suite, WordPress, GitHub


Case Study: the New limber Dashboard

Revolutionising the limber app

The UX/UI Process

While previously users would land on a job marketplace screen, the goals of adding a new landing dashboard to the app were to show the current status at a glance and support key actions in order for users to be quick, proactive and efficient.

The User Research

To start the process, I sent research surveys to 100 active users in order to determine the functionalities they needed for a better user experience: an overview of their upcoming jobs and their applications and a series of quick tools to complete actions faster.

The Solution

After the initial finding and some research, I sketched a new dashboard and tested it with the users who participated in the survey – that allowed us to iterate on the initial sketches so I could then proceed to the UI design. I added a few delightful nuggets, such as greeting the user by name and showing the weather in the selected location.

The Results

A quantitative UX survey sent to 150 active users after the launch demonstrated that happiness levels had increased and users were loving the new home. New users were also appreciative of the design, as I specifically designed a few relevant empty states that guided them towards optimal actions to start looking for jobs.

I touched base with users 1, 2 and 3 months after release. By the 3-month mark, the NPS had increased and churn rates had decreased. Although the new home was not the only thing that drove the results, it played an essential role.


Revolutionising the limber app
 

 

Digital Illustrations for limber

During my time at limber, I worked on a series of digital illustrations for the product – from onboarding images to empty states. See some of the illustrations below or on Dribbble.

Revolutionising the limber app

Illustration for the verification flow

Revolutionising the limber app

Illustration for a invite a friend

Revolutionising the limber app

Illustration for the waiting period while the verification process is going on

Revolutionising the limber app

Illustration for the payment screens

See more on Dribbble
 
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